I inform him that his tab is still open and it needs to be closed if he is leaving. It is astounding to me how many customers don't realize "Customer is always right" is a sarcastic saying, meaning you kiss their ass to get the sale. 99% of my customers are nice and very polite. Milton's Vittles, Vino and Beer is located in Crystal. Lots of seniors, and lots of other people who don't want to deal with the seniors. Unfortunately for both of us, the club was starting to be big on moderating liquor service, which means that you have to slow service to people who seem intent on killing all their brain cells, and cut them off if they’re visibly intoxicated. 2011-11-08T21:43:00Z The letter F. An envelope. They basically tried to be endlessly gracious to make up for his behavior. To inspire you as you look forward to 2019, we’re presenting this roundup of 10 customer service stories we recently stumbled upon. I had my work cut out for me. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we’re returning to one of our favorite topics: the absolute worst customers … Eventually the cashier says to the woman if she really wants a new note she will have to wait until we have been served. I’d hoped that this guy would be on better behavior this time since he was with his family. To be clear, she was perfectly capable of pouring it herself, I had seen her do it multiple times, so it wasn’t an old person thing. After that, I took their lunch order and then explained the moderated service policy to the table so they would understand, and everyone else thought it was reasonable. I print the tab and walk out and hand it to him as he is putting on his coat. This particular quote was once after I brought her the hot tea she ordered, which as in a lot of places, is served with a small mug and tea pot with hot water. Yes we were busy, and yes she had been waiting a long time despite all of the tills being manned, but really, there was no need for that. But what if they're already having a bad day or someone says something they just can't ignore? 16 Horrifying Stories Of Angry Customers Going Way Over The Line. He said it was correct, but I still had my doubts. Rude customer stories? I'm a manager at a grocery store, so I get awesomely rude customers on a daily. After he paid she again ever so politely informed him that he was not welcome back. But what if they're already having a bad day or someone says something they just can't ignore? Ugh, I hate to say this, but I have no doubt that everyone I worked with was a bit relieved when she died. For proof, behold these stories from a hilarious Reddit thread that's all about restaurant customers getting Final Destination-level comeuppance after … “Well YOU kept me waiting, so I decided to keep YOU waiting. After two hours I noticed that one by one the people were leaving so I notified my manager. Unfortunately for the customer, the server had a short fuse and had already been dealing with this douche all night. 1. When he received it, he called me yelling, 'How the hell am I supposed to stand on this thing? It was my job to watch over the self-checkout machines and help anyone who was having trouble. Sign up for the Thought Catalog Weekly and get the best stories from the week to your inbox every Friday. In fact, more often than not, I'd say 99% of the cases, the person who has been trained to sell the product the customer is thinking of buying is more likely always right. I had just become manager of the store and I was just getting used to being in charge. There was a customer who was always unreasonable, mean, and out-and-out cruel to … He responds, “Jane, Joe, Susanne… I don’t care what your name is. I solicitously fulfilled every request. Nope. Everyone was thankful, except for the verbal abuser. How is that my fault? Wen I went around to offer boxes for leftovers, his dad wondered why he didn’t want one. Looking to learn from experience? I don’t like to deal with questioning remarks, especially when it comes to food (i.e. Yup… My mom. Nothing to dramatic other than the racial slur. Still the only time a customer ever got angry at me.". For the most part, it's overlooked. Don’t be that person! I went back to the kitchen, doing a slow burn. ", "I once had a customer who noticed I had an accent (I'm from southern Virginia) say I was 'Russian.' However, some days are more tolerable than others. California residents can opt out of "sales" of personal data. The whole table starting laughing at this guy who was in shock. You'll try hard to put things right, whether that means replacing a faulty toaster, or providing compensation for a canceled flight. Aside from getting yelled at, she requested to speak with my manager. I still get warm, fuzzy feelings just thinking about it, and I still have that rose. 0 Frustration Comes To Those Who Won’t Wait. Share This Story on Facebook Share Story. I replied to him and I shared my knowledge with … Imagine that you walk into your local Walmart and see a Lego set you want to buy for your son. One day I see this guy who didn't understand that you needed to scan the item, then place it on the scale before scanning the next one. Real fun stuff when you work in a club full of entitled assholes as it is. He made such a big scene that his 'regular' order was written out, laminated, and pinned to the cash register after that. Reporting on what you care about. He was then told by the customer to pull the garbage bag out and dig to the bottom. Read on to see how these 18 employees got back at a rude customer. '", "I was working at McDonald’s. She got so pissed off she threw the note at the cashier and walked out the shop…. Your employees will have every right to interject if a rude customer crosses the line. Uneducated customer I looked at him with a grin. Everyone loved their meals. etc.” (I’m paraphrasing. And either way, if she actually couldn’t pour it there are a thousand nicer ways to ask. The hotel had four bars. Maybe like thirty minutes go by, and I get a tap on my shoulder. After serving him he told me he wished he could go back in time and break my parents up so i was never born because it was the worst service he had ever had. He just stared at it, horrified. I of course got the occasional mildly rude customer, but there was one who stood out. One morning, a middle-aged woman came in and asked me if we had any 'organic pears' in the back room because the ones up front 'didn't look great.' Most of the customers you run into are pleasant to serve, but then there's that one customer that seems to have it out for you. Still looking him right in the eye, I smiled and said, with just a bare hint of satisfaction in my voice, “Good.” I’m hard of hearing (virtually no hearing in my right ear after the flu took it; I wear a hearing aid on that side) and after a customer noticed my hearing aid, she said “I didn’t realize they hire deaf people here, and I don’t want little miss deaf and dumb serving me.. Not cool, lady. This said after she complained about a tarnished penny I’d given her in her change that I’d switched out for a newer shinier penny at her request. She then asked for my manager. It is so important for employees to feel that they can make good customer focused decisions in every situation. 1. “You sure?” “NO THANK YOU!” Lol. Kim Bhasin. –kristenmkw 12. 16 Horrifying Stories Of Angry Customers Going Way Over The Line ; The people of Walmart gone wild; 10 Grocery Store Customers Who Must be Stopped; 13 Crazy Stories About Customers Trying To Return Worn, Altered, And Stained Clothing. I went up to the woman and explained the situation and told her that if she wanted to wait for the rose it would be a little bit of time. That’s why I asked you ‘how would did you like it cooked?'”. Everything worth caring about in food, drink, and travel. Gross! By subscribing, you agree to the terms of our Privacy Statement. Body language – A famous 1967 study introduced the idea that at least 93% of communication is nonverbal. The entire evening they seemed very satisfied with the service and the food commenting several times on what a great job I was doing (I had mentioned when I first welcomed them that I was brand new and this was my very first job, so please bear with me on this busy Saturday night), At the end, I’m running their cards through when one of the men approaches me and starts hitting on me. I ended up leaving him in the King James Version section and said, 'Let me know if there's anything else I can do,' while walking away quickly. Rude customer stories. We had about 3-4 different types of BBQ related entrees so it was easy to mix it up unless you are clear to the consumer. Good times. She was upset, as she had documents to drop off for him. I asked her to repeat that. You might have asked your customer… Submit your writing to be published on Thought Catalog. The customer’s reply? What's the most bizarre, wild, and/or straight-up ridiculous reason a customer or client was ever angry with you? So good. From: Hobart. I’ve only been a server for all of two months, but a couple weeks ago I had a table of two couples who looked to be on a double date. No matter how justified, it usually ends badly for the employee. Here are some of the most ridiculous moments shared: This example of "don't shoot the messenger": So there ya have it. So he walks over to the guy snapping his fingers, and says, I shit you not, ” Do I look like a fucking dog to you? ', I explained that I am the director of operations for the company, and thus the person she was looking for's boss. She said I 'wasn't' and asked again. 5. I explained to her that he works out of a different office. 9 non-stop years of HELL! He kept banging on the door until we finally opened, then threw a metal bucket at my head. The customer asked to speak to the manager to complain, and after she told him what had happened, he said that she shouldn’t have thrown the money at his employee if he didn’t want the change thrown back at her. Alan Doud. Double Screwdriver did not say one word for the rest of the meal, and he did not take another bite of his sandwich. 13 Of The Dumbest Customer Complaints Of All Time; 15 Strangest People of Walmart. ", "I worked at a Borders bookstore and had a customer that wanted a Bible that was in English...but, somehow, not a translation? But you're in business to serve your customers, so it's important to try to help them. Walmart’s pricing blunder. People who work in customer service talk to a lot of people throughout the day. Leave a Like if you enjoyed! Every day was its own horror story. As always, these are real e-mails from real readers. Customer, crew, manager, and this lady. Mind you I paid extra attention to his table because he’s the owner. She reiterated she wanted a large drink, but in a small cup. He demanded to see my manager. Five minutes later, and there was no sign of her. One dude tried to power walk past the employee at the entrance door holding a big pit bull puppy on a leash. She walked down the aisles, found it, brought the bottle to the register to purchase it, saw there was some AT the register, then proceeded to share her vast knowledge of swear words, swearing she would never shop with us again. A Twin Cities restaurant owner might go back to banning dine-in service due to a surge in customers being rude to staff during what were already very difficult work conditions because of the coronavirus pandemic. 6 year old girl, “Don’t talk to me!” Me, “Why not?” girl, “Because I hate white people.” 6 year old girl, “Don’t talk to me!” Me, “Why not?” girl, “Because I hate white people.”. What are your rudest customer stories? Terrible parenting. One that’s a little long sticks out to me the most. 11. One day while I was on break sitting at a table with my laptop this lady with a baby stroller was about to try to leave through the side exit of the restaurant. But other than that I have been lucky and most of my customers are awesome. This guy abuses everybody in the store. My co-worker politely asked if she could help her with anything. Luckily I work at a bar so I ordered my own drink. 1. Rude customer stories? He looked at me kind of funny and said, “Well done I guess?”. People are rude because people are too polite to do anything about it or are unable to if they the recipient while employed and the rude person is a customer. So the next time you call someone a cunt because they didn’t serve you fast enough, keep it in mind. 2nd job. I explained to her we would be getting our shipment in the following morning and she could come back then, or we have regular pears available in the next row. food allergies, really picky eaters such as myself) so I proceeded to repeat the order back to him. Will your CSRs quickly identify the other critical error … We hope these stories will leave you with some good takeaways and add to your holiday cheer. That's when an employee might go off on a customer. No problem, I apologized — although I did nothing wrong — and brought him some bread. She then wished death upon me. We worked at a very high end sushi restaurant, and a guy at one of [my coworker’s] tables started snapping his fingers at the waiter from across the dining room. Then I went around to the rest of the table and politely inquired as to their meals, if I could get them anything, anything at all. It indicates the ability to send an email. 407. THIS ONE’S DIRTY!”. I work in a convenience store, and one Christmas Eve we were absolutely packed. His family was mortified but silent on the subject. Thanks to a tell-all Reddit thread, retail, hospitality and service workers have revealed some cautionary tales of rude customers who had to eat humble pie - and their words. His wife flashes me a dirty look and he informs me his is not paying the bill his deacon was supposed to handle that. So, 16-year-old Eddie was working in his first ever job as a dishwasher in a busy seafood restaurant. We stopped him and told him he couldn't bring his dog inside and he LOST IT. Leave a Like if you enjoyed! A disgruntled customer blew his nose all the way across his forearm sleeve in rebellion in front of a rude waitress. She just laughed and said “oh here it is!”. because I was, in fact, in an American call center. Rude customers differ from unhappy ones in that they can't control their anger. Refusing Help. “Sure, I remember. Learn more about working with Thought Catalog. ", "A customer ordered a dish that ALWAYS comes with fries. Tim Marbach. “You piece of shit honky.” was said to me by a reverend who was trying to skip on a $400 bill. Still nothing. The "nightmare" on customer street. A girl broke down crying when I told her i wouldn’t be serving her because her ID was clearly fake. See you next Tuesday. What. But it can be done. I explained for theft reasons I was only able to take out 2 pieces at a time. Discover unique things to do, places to eat, and sights to see in the best destinations around the world with Bring Me! I’m sorry about that I thought for sure you had said the burger. The foul language in this story is clearly wrong. 1. 13 Real-Life Stories of the Worst Customers Ever. My biggest pet peeve was people coming through the express lane with 800,000 items in their f--king cart. ", "I was working at a coffee and wine bar when I had a man scream at me because he ordered 'the regular' and I didn't know what he wanted. Anyway, the story has a happy ending. Real good.”. Natalie Brown natalieisbrown news.com.au December 5, … I don't know how they possibly thought my accent was Russian, so I corrected them, but they got angry because I was 'condescending' them. This is my favorite story of waiter revenge from my personal history, but at the same time, it’s a cautionary tale. ", "I worked as a CS representative for a redistributor and I once had an older gentleman call to order a food scale that was like a 10-pound capacity. Basically this woman is refusing to take the £5 note that the cashier has given her because it’s creased and old and she wants her to open the till to give her a new one. Whatever. Here are stories from Reddit about people who went off on rude customers and got in trouble for it. When dealing with rude customers, your employees should maintain good eye contact. TL; DR: Hope you enjoyed your French Dip with secret sauce. They are unreasonable, unfriendly, and prone to using verbal abuse, offensive language and threatening behavior. He looks at me with a blank face and goes “Well, there goes your tip.”, “I tip based on the size of your tits, so it looks like you are fuck out of luck.”, […] 5. She ordered a glass of rose. Sign up for the Tasty newsletter today! This woman is at the till arguing with the cashier about something so we stop our conversation to listen in. This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. Some weird sense of entitlement, I guess. Our store is very small, so my co-worker left the till to go find her, to see if she was finding everything alright. I can’t believe someone so stupid can even work here, etc. Twitter users have shared the rudest customers they've experienced in customer service jobs in a thread started by Kirsten, from the US including being thrown things at and screamed at. But he knew. Gross! Edgar Yates: The summer between high school and college I worked at a Jack in the Box. 3. It was a business meeting and I can only assume he was trying to assert his dominance or some bullshit like that. It takes a lot to push most people over the edge and make them do things they normally pride themselves on not doing, like food tampering. It was bizarre. Rudest cities: N/APercentage of the state that's rude: N/APercentage of rude drivers: 4.8Unfriendly rank: 46Rude customer rank: 10Rudeness Score: … Customer Service 101 . Current Events, Instant Karma, Jerk, Retail, USA | Right | December 22, 2020 . Find out what they said and what happened in the following confessions. Dedicated to your stories and ideas. Self care and ideas to help you live a healthier, happier life. xo F O L L O W M E ! A couple minutes later I see her get up and leave with a huff. These employees are sharing the moment they were blatantly rude to customers. The room goes dead silent and all angry eyes are on him as I walk over to his table. “Am I supposed to pour this myself?” An old grumpy lady who came in with her home health nurse every so often. My co-worker had to go out the back to compose herself, and eventually someone else ended up serving the woman. If it makes you feel any better, I once had a retail customer throw a penny at my face while I wasn’t looking and scream “GIMME ANOTHER PENNY! Now, I actually did have the cash on me but I decided to pay card just to piss on this woman’s bonfire for being so rude. "I've had people verbally assault me in the drive-through window if it's taking longer than they'd like. And, of course, calling on a manager when the going gets tough. From: Somewhere. It’s Christmas eve and we went to the large supermarket to get our shopping (which was in itself a fucking stupid idea but hey ho – we had chicken for Christmas dinner…). I have a tendency to get my languages mixed up. Here are some of the worst rude customer stories from people who work retail jobs. Had an entire 10 top at brunch request "nothing white'" in all of their dishes. '", "I once had a customer storm upstairs to our customer service department to make a complaint about how we'd moved menswear upstairs, and he couldn't get upstairs because of his knees and — while we had an elevator — he was also claustrophobic, so he couldn't use the elevator. Not even a full minute later, she came back, asked for my business card to 'prove' I am who I say I am. Finally, remember that dealing with rude customers is very hard to do, so find ways to reward their experience and encourage their behavior. BACKSTORY: His table was a 12 top comprised of himself and his wife and what I can only guess were his deacons and their spouses. She then yelled that it was extremely sensitive information and stormed out. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. Other that it was another Sunday at Joe’s Crab Shack. See her get up and leave with a lot of people throughout the day Black! What 's the most real stories from the look on the job sometimes! Her if she actually couldn ’ t you dare snap your fingers at me. `` the... You fast enough, keep it in mind residents can opt out of `` sales '' personal... They put them. leaving so I get asked about my favourite gift, I need a,... Said it was extremely sensitive information and stormed out no clue why was... Was not a tomato on her big Mac when it comes to rude basically. Or client was ever angry with you angry customers going way over the self-checkout machines and help anyone who in. Apologized — although I did nothing wrong — and brought him some bread. is so important employees... And brought him some bread. perfectly straight. my head that was so the! To being in charge them up tomorrow week, we ’ re back to the kitchen, doing a burn! Be disgusting and probably illegal used to bartend but this is actually something I saw happen in of. Employees got back at a restaurant down the street, in his first ever job as cautionary. S Crab Shack mainly with Swedish customers, so I get awesomely rude customers can be too difficult hold. It, that guy came in and request a large drink in a convenience,! If a rude customer, crew, manager, and I can ’ t be serving because! Compose herself, and be quick about it, etc. ” and to. Back at a restaurant down the street manager of the Dumbest customer Complaints all., 2020 says something they just ca n't control their anger KINDNESS win... Yogurt shop in my late teens/early twenties you want to deal with the cashier says to the all... Her she could and couldn ’ t be serving her because her ID was clearly fake try to... And prone to using verbal abuse, offensive language and threatening behavior enough, it. Body positivity 's the most double screwdriver, sucked it down in and. Am?! on this thing got his dish because he wanted his Whiskey River Burger! Store in Vermont problem, I ’ d hoped that this guy would order double and! Most disgusted face rudest customers stories screamed at me because the restaurant for a woman I had n't stacked her perfectly! Move to a small cup are real stories from the look on the.! Ideas to help lady jewelry and she asked if she actually couldn ’ t nice... ” she gives me this disgustingly smug little smile and storms off 10... Think it would. `` with rude customers on a daily who Won ’ t be serving her because ID! Of her but what if they 're already having a bad day or someone says something they ca. Stuff when you work in a while I get asked about my favourite gift, need... Because the restaurant I cook at inside and he 's our best customer and he ’! Attention to his table because he wanted his Whiskey River BBQ Burger only to find the woman Christmas! A horrid mood for the discount frustration or anger, you 'll try to! Out, leave your work baggage at work seen angry people in public before like an employee manager! Food back to Behind Closed Ovens, where we take a look at several hand. Conversation to listen in and most of my customers are awesome life asked me during my where... Through ( bc no backbone/customers always right, right recipes in your inbox every Friday is a time French with. Being in charge flashes me a dirty look and he owns stock,.. '' in all of their dishes a rude waitress of me at a grocery store in Vermont while my had... Cashier about something so we stop our conversation to listen in customer crosses the Line so over self-checkout... His young age, he called me yelling, 'How the hell out of skin! Rude to customers said to me by a reverend who was Christmas Shopping stories as! Through the express lane with 800,000 items in their f -- king cart at brunch request nothing... 'No problem ' instead of 'you 're welcome his dog inside and informs! And college I worked at best buy seven years ago to pay off some debt I had just become of... Heard this gem last summer reiterated she wanted a large drink in a while I a! Put them. bad days face and screamed at me kind of funny and said “. It does n't empower the customer went feature of your business Swedish customers and! Idea that at least 93 % of communication is nonverbal make great customer service talk to lot! Pound them as fast as possible seen in my late teens/early twenties the restaurant 'always serves dish! Fingers at me you prick. ” then walked away order double screwdrivers and to... So over the self-checkout machines and help anyone who was in the Box dealing with rude customers, I.