It’s even more frustrating when they then try to blame their error on you. He single-handedly brought that sign down. And of course, there will be a few customers out there that are just idiots, plain and simple. Bad customer service doesn’t have to be ‘bad’ The magic of customer service isn’t just that it helps one customer fix a problem. No matter what profession you work in, if you work with people then chances are you’ve encountered some weirdos during your time. She ended up being okay, and ended up in jail for awhile for it. I once had a customer threaten to climb over the counter and beat the living s--- out of me because we were out of potato bacon soup. From terrible customers to nasty surprises in dressing rooms, many retail workers feel like they've seen it all. A lady was buying a feather boa without a price tag. She refused, so he kept bumping her with his cart. Right before Christmas time, people would come in RIGHT when we opened, buy our whole stock, and sell them online for double what they paid. Whenever I get asked about my favourite gift, I tell the story above. "I used to work at a grocery store and in our produce section, we have 'reduced produce' which is a little shelf with fruit/vegetables that nobody bought that are still good, but will expire in about two-three days so it's much cheaper. Always think about the customer. Somehow, around 5 p.m. maybe, I found myself the only employee in the entire store — not a single co-worker to be found, and we were slammed with customers. The response by the restaurant chef was quite priceless. We would definitely be baffled if we encountered a customer as clueless as this one. One night, an older man (probably around 80) came in and, after greeting him, proceeded to tell me how he's a sugar daddy to a 70-year-old woman. Nobody Puts Baby In A Loaner! She immediately grabs my mangers arm and bites down! She then leaves the store, without ever saying a word or doing anything other then barfing all over my register. I asked her if she was using a back slash or forward slash in her username. "One day this older lady (70s) and this older man (60s) were shopping in the reduced produce section and there was a package of grapes for $0.85. After being totally unfair and rude, these two individuals even threatened to write a bad review on Yelp. Belgium, Instant Karma, Jerk, Restaurant, Wordplay | Right | December 19, 2020 . So, our manager asked him to leave and he was yelling he was going to file a BBB report. - Redditor Routerbox, "I quite often would work at the service desk, and also had to greet people coming in the door if I wasn't currently helping someone out. Though we wouldn’t say that was the real reason in this case. Female user couldn't log in. Kim Bhasin . Hot. A lady was buying a feather boa without a price tag. This lady reached for them, and the man bumped her with his cart and told her to put them back because he wanted to buy them. 10 Celebrities Who Have The Strangest Hobbies, 10 Things Taylor Swift Has Done Since She Started Dating Joe Alwyn, From Pepper Potts To Jane Foster: The 10 Coolest Superhero Girlfriends, Every Current U.S. Daytime Talk Show Host Ranked By Net Worth. They work here so they have to bend over backwards for you "because that's their job." People go the distance to get free food-that's for sure.” What makes this story even worse is how the manager sided with the unruly customers-ridiculous! Each one features a front-line employee going the extra mile to care for a customer, from spreading a little joy to saving a life. We’re sure anyone who has ever worked in IT has some colorful stories about the technological challenged customers they come face to face with. Silence. - Redditor yskoty. The fire department found her up in the rafters after about 30 minutes. card. Some people are just unrealistic in their demands, and expect the impossible. He didn't stand up for me at all. The jerk actually tossed that 15 cents I gave him, into his tacos, and accused us of doing it! - Redditor OrigamiJ88, "I was working in a grocery store as that store's third-shift cashier. The Twitter auto-reply Massacre . Reddit user, Bigdiq, shared this story about one customer who clearly didn’t know what she was talking about. Subscriber Retail Horror Stories – When Customers Go Bad. I told her, she made a huge face, insisted 'that wasn't what the sign said', even though I read it out loud to her! At the return counter we stood under a soul-sucking sign that stated in bold letters that if the customer was not satisfied with their purchase FOR ANY REASON we would exchange or refund the price of the item. Some customers, because they are people like any others, make mistakes. His wife wanted a refund on her drink because we were out of our popular tea, and I wasn't gonna make a new batch when it was five minutes from closing. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. These customer horror stories will make you want to never go to the mall again. She was doing this weekly for the two years I worked in that location.”. The mailman would yell at her and tell her it wouldn't be sent, and she was wasting her time. I was the only able bodied person working (the owners were in their late 50's and my employees were still in high school, so I carried 25 chairs up three flights of stairs for the next 20 minutes. "I got a final written warning (mind you I hadn't had any for my entire 11-month duration at this place) because I didn't give enough notice to take two days off. The following stories are from readers, their names have been concealed. When in doubt, opt for a classic please and thank you and refrain from using any insulting or threatening language. They explain; "I worked at Target's electronics section in 2010 when Wii's were all the craze. And they can definitely tell you the customer isn't always right. - Redditor HeyNomad. This story proves holidays are the worst time for retail workers. He was gone so long other people in the pub commented 'he must have sneaked out unseen'. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. Talk about gross! Middle of the rush. Unfortunately for him, I was standing not far away, waiting to take her to lunch. Honestly, meeting and having to serve any of those rude customers featured in this article would be enough to make us quit. Call your manager. She love spontaneous road trips, drinking coffee from mason jars, and her hair straightener. I am serving tables as a seventeen-year-old student in a quite nice restaurant in Belgium. Starface1789 recalls another customer who actually threatened her wellbeing. share. - Redditor sunshinelover08. No, what you are, is deaf because I already told you two times. Happy holidays, right? Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right, ” but it is certainly never a good practice to simply assume that a customer is wrong. Looking for smart ways to get more from life? She keeps her bloody stump covered in a swath of fabric, and if you print off a copy of her receipt... she shows you the bloody stump, and asks you where your government protections are now.”. Guy came in demanding a full refund on a 5-year-old game console which she obviously couldn't do. I refunded what she 'paid' in full and in cash. He would then throw her envelopes away when she would put up a fight. The lady did it for NO reason. The Reddit user recalls; “I used to work for Staples and when I was working in copy Center I dealt with crazy people all the time. There was this one lady who arrived later than the rest of the customers, and clearly expected to be allowed to get to the front of the line. Some people really shouldn't procreate.” We hope this Reddit user got a raise because minimum wage is not enough to compensate when dealing with that dirty mess. However, this woman did not care. I get it. I did absolutely everything I could do, and the customer just wouldn't have it. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. She holds up one finger as if to say 'Wait a second,' and then projectile vomits all over the register. He and his son shuffled off and I didn't think anything of it after that. Hopefully this article has inspired you to be nicer to the employees who are serving you. 0 It’s Safest To Save Talking Smack For Home. Subscribe to our daily newsletter to get more of it. It hit her square in the back. No life saving asterisk ... no exceptions. It was easy, fun, and pretty simple for the most part. Only time I have ever attacked someone from behind with no warning." From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. My friend handled it the best she could and walked away, and the whole staff saw it, including management. Account active Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. I ask again. Have you served customers like these? since. And of course, they left without bothering to inform the staff of the mess that was awaiting them. My two managers were idiots (one literally couldn't write and he was 35). Honestly, we’re surprised this Reddit user didn’t quit her job right then and there because getting threatened by that crazed customer would be our last straw. Covering the hottest movie and TV topics that fans want. "I used to work at a grocery store in the deli department back in college. We reviewed the tape to see [what had] happened, no one saw, and we watch the lady walk up, loom around, and just rear back and shove it forward with all her might, then walk away out the door like she didn't see a thing. We had to evacuate the whole store. This point is nicely illustrated by the story of the Restaurant Chef who had to deal with two unfair customers in his restaurant in Cambridge, Massachusetts. They're okay, but I don't like fried things. Get a funny take on today's popular news, entertainment, lifestyle, and video content -- all written by the people who bring you those funny ecards. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. She began freaking out, arguing, and actually ended up threatening to bring a gun, and start shooting up the line at Toys R Us! All we know is, these employees definitely deserve a raise because no one should ever be treated the way they were by these nasty customers! We call 911, and while waiting for an ambulance/police to show up, she climbed into the ceiling. Great man." After calling my bosses and another manager (all three didn't pick up) I gave her tons of solutions. Cut her and bruised her bad. 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