Upon hearing a blind customer needed help navigating the store and filling his cart, Walmart employee Brittany Walton felt the need to assist. With the coupon now wasted, the customer decided to email support. save • Posted by 5 minutes ago. It’s tough out there in the world of customer service. Opryland recognized an opportunity to make sure a long-time customer had one of the best experiences ever. Richard told Luke that he had talked to Sensei Wu (a Ninjago character), writing: He told me to tell you, “Luka, your father seems like a very wise man. It’s also a quirky reminder that many of the most fondly remembered service stories are the ones that come out of left field. To Shankman’s utter disbelief, one of Morton’s staff drove 23 miles to the airport to greet him with a full meal: Oh. After a few apologies and a “divine” burrito, the husband and wife were ready to pay the check and leave. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”. Needless to say, the customer was ecstatic: One of the best takeaways from the thread comes from a comment made by a former employee: “As a (former) employee they gave us a lot of leeway to keep the customer happy…”. She went to look through the packed books and could find none.”. For Ibby Piracha, being … Rather than balance checks or cash, they only spat out gifts. When a flight attendant goes above and beyond for a frightened passenger, or a fry cook helps an elderly man to his car in a rainstorm, you’re witnessing something more than “good” customer service—the customer getting what they asked for. 6. pinned by moderators. My kid will always remember Trader Joe’s as the place he danced.”. I was ringing a transaction for a woman in her late 30s. Well, WOW Air certainly knows how to make an exit. A rigid attitude might just be the antithesis of great … It’s about leaving people with a positive memory of your business. Pooja Parikh Traveled Across The World For The HS Diagnosis … So she asked a fellow employee to take her position behind the customer service counter, and she spent two hours guiding the customer (lovingly nicknamed “Mr. I seriously … Luka wrote a letter to Lego explaining his loss and assuring the Lego staff that he would take extra-special care of his action figure if they sent him another one. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. McMenemy loved the clock radio. That’s what Bob did here by recognizing something crucial. In fact, there's a whole website devoted to exposing the truth behind the myth, aptly named Not Always Right. For three years, McMenemy tried to find the exact model clock from her hotel room to no avail. Related. But upon returning to her room she was surprised to find not one but two spa clocks and a letter with her name on it. @GaylordOpryland Yeah, that one doesn't have the spa sound. Customers logging in through their online banking or over the phone were informed that they would receive a direct deposit of $20. Valve Software and its lovable leader Gabe Newell have definitely been a recent topic of discussion in our team chat room. “Rest assured, we will make sure that Garrick gets the recognition he deserves for his kindness.”. We are forever grateful to have met such a beautiful, selfless soul.”, “She is a brave girl and it was a pleasure having you and her both onboard with us,” Southwest wrote back on her Facebook photo. Resigned to her fate, she attended the conference and let the alarm clock hunt go. It showed there were some in stock, still packed. The employee then wished her a Merry Christmas. And it was the wrong side dish. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. While at an airport, Shankman realized that if he didn’t grab a bite to eat he’d be stuck riding the plane back on an empty stomach. Customer Service - stories of good and bad service r/ CustomerService. I expect her to say no, but I ask anyway. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Nothing disappointed me more in my search for tales of great service than coming across this story and not having a picture to share with you. Here’s the entire screenshot of a Netflix customer who contacted support via their live chat. They weren’t the only ones to get thanked, however. Join 251,101 customer-obsessed readers on our mailing list. Knowing that red tape shouldn’t stop her from taking care of a customer in need, the support rep quickly exchanged the netbook for her (sending her a new one), and even spent the extra time helping her set up the old passwords and account names, in addition to re-downloading Skype so she could talk with her family. This guy abuses everybody in the store. One of my favorites actually comes from a larger company, J. It’s so rare to see such a thoughtful, creative response to a distraught customer that this story went viral. Truly remarkable customer service goes beyond fixing bug or handing out discounts. Perhaps my second favorite story comes from this Businessweek article detailing the lengths the company will go to satisfy its customers: But the executive chef at this particular resort remembered a store in Singapore that sold them. Due to a medical condition, her mother had very sensitive feet and was often in pain when wearing hard-soled shoes. “You reaffirmed that there are still companies out there focused on great service, and you’ve made a lifelong fan out of me.”–Christina McMenemy. The best way to tackle bad customer service stories is to prevent them in the first place. Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan. Within minutes, Drake’s dilemma was relayed to the captain, who radioed ahead to Drake’s next flight. And of course, always listen to your dad. The story of Joshie the giraffe certainly presents a compelling case for “yes!” In case you’ve never come across this fantastic tale, the story begins when customer Chris Hurn’s son left his favorite stuffed giraffe, “Joshie,” in their hotel room after a recent stay. Consider the case of regular Gaylord Opryland hotel customer Christina McMenemy who stayed at the resort three years in a row for the annual BlissDom conference. We’re telling stories of companies spearheading a more thoughtful way of doing business, while showing the world you can be successful without sacrificing your values. Proving that they’re a company that knows how to have a little fun, this story from Sainsbury’s supermarket highlights how your support team should spot great opportunities to do things that are quirky and out of the ordinary. It’s always nice to see outstanding service recognized by a happy customer. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. Customer: “This is ridiculous! This fried french fry: "A customer yelled at me once because her fries were 'deep fried.' :). We had one woman call to reserve and hold a ticket. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Cringe | Here are some tales from the customer! Over 30,000 TD Bank customers received recognition from TD on #TDThanksYou day. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. Here’s a few customer service horror stories from 2018 and 2019 that will make you want to pull your hair out in frustration just reading them. Amazon's good customer service gets an upvote on Reddit. “Around 4 a.m. she had a real moment of coherence, a last rally, although we didn’t know it at the time. Rising. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: “I used to live in Streetsboro and I know exactly who that is. Me: “Any interest in signing up for our store card today?” Customer: “Might as well. Losing a favorite toy feels devastating to a young child. Who would? First, the entire Bungie team signed and sent a card with get-well wishes. Paige DiFiore. To avoid the dreaded ‘viral’ nightmare customer service story (and to avoid appearing in blog posts like this one), your team must handle each and every request clearly, quickly, and politely. “At one point she opened her eyes, and I think she recognized me,” said Drake, who spent the night at the hospital. The employee ended the conversation by saying that she would pray for the woman to feel better, but the story doesn’t end there: Two days later, my mom, sister, and I were contacted and told we are now “Zappos VIP Members,” which entitles us to free expedited shipping on all our orders. It was the last time.”. Some customers are less than friendly, but businesses have a responsibility to deal with complaints with integrity and a touch of class. He definitely walked away with a great story to tell: Kudos to Michael for trying something a little different and for rolling with whatever came next thanks to an equally hilarious customer. Trader Joe’s Delivers (Literally) An elderly man, 89 years of age, was snowed in at his Pennsylvanian … My name is Luka Apps and I am seven years old. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. He’s a good man, stay with him!”. The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service,” and included the genuine, thoughtful thank-you note below. It’s also good for business. Criminal & Illegal, Travel Agency, USA, Wild & Unruly | Right | December 23, 2020 . After an experience like that, do you think this particular family would even consider staying somewhere else? Told in this thread by an appreciative customer, here’s the long and short of what happened: J. It is called tiger bread because the first baker who made it a loooong time ago thought it looked stripey like a tiger. It doesn’t take a slew of consumer data to support the argument that your regular customers are your rock. My Daddy just took me to Sainsbury’s and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. Archived. Nine-year old Gabby, a type 1 diabetic, was severely anxious about being on an airplane. God. “The young lady looked in the computer inventory to see if they had the requested book. By Chenda Ngak October 24, 2011 / 3:58 PM / CBS News Amazon.com Inc. is getting into the app-selling arena by … :(. When Kerry Drake got on his United Airlines flight, the mother he was en route to see was facing her final hours. Even when it’s not as dramatic or extreme, customers experience terrible service every day, and it slowly erodes a company’s reputation. Posted on Reddit without any additional details or a follow-up, the submitter was at least able to capture a really heartwarming moment: amidst a pretty harsh rainstorm, a Wendy’s employee went outside, removed an umbrella from one of the tables, and walked an elderly man to his car. Servers are the only ones making any money . The flight’s crew responded by delaying the flight’s departure to make sure he got on board. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right, ” but it is certainly never a good practice to simply assume that a customer is wrong. Weaver herself attributes her attitude to her upbringing. To add an extra layer of distress, Drake knew that if he missed his connecting flight he would likely not see her before she passed. Before we were married, my detail oriented husband went to great lengths to discreetly discover my ring size. Crew. Conclusion. He always seems to have time for his customers, no matter how big Valve gets. That’s why we love this next story shared by a customer in Streetsboro, Ohio. An elderly man, 89 years of age, was snowed in at his Pennsylvanian home around the holidays, and his daughter was worried that he wasn’t going to have access to enough food due to the impending storm and bad weather in the area. Kay Jewelers is my worst customer service story. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. Along the way, you’ll find insights for your own business to consider and some exceptional inspiration to pass on to your support team. To her surprise, customer support manager Chris King told her that he couldn’t agree more. Every person has a terrible customer service story to tell. The story begins with a distraught father whose son had to receive liver transplant surgery around the holidays. So, I hope you enjoy your Jay minifigure with all his weapons. I swear, I just have something in my eye! My. The WOW Air Debacle . Discounts are so often used as last-ditch attempts to salvage a terrible experience that we forget how powerful they can be as preventative maintenance. A B. Dalton customer (before the company was acquired by Barnes & Noble) was visiting the store to pick up a book requested by her son for Christmas. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. After calling multiple stores in a desperate attempt to find anyone who would deliver to her father’s home, she finally got ahold of someone at Trader Joe’s who told her that they also do not deliver … normally. Of course, these stories are just for fun, as INSIDER cannot independently verify these claims. “I don’t want to diminish what she does, but she’s the mascot. Garrick, a Southwest crew member, worked throughout the flight to make her more comfortable, bringing her special drinks and trying to make her laugh after he noticed her struggling during takeoff. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. Airlines compete with each other on who has the best on-time departure record. In the coverage of this story on CNN, consumer advocate Christopher Elliot said: “Airline employees are evaluated based on their ability to keep a schedule. Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! So far, all of the customer service stories I’ve mentioned are about out-of-the-ordinary examples of great customer service, but what about the companies who consistently offer great customer service, every single day? I don't believe it. Perhaps it’s because they serve as a reminder that there are companies (and amazing support professionals) who still care about their customers. Sharing the final moments with a person we love can be a small respite in a truly difficult situation. share. A scalable service action is one that can be implemented as part of normal operations, that can be executed with most customers most of the time. In the end, the family left Bob a $20 tip—or 200,000% of .01. In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare; it can simply be about doing the right thing. Finally, it’s two days before my birthday. card. If you’re somehow still feeling cynical, then just check out the YouTube comments on this video. The service rep initially explained that the traditional thing to do was to mail it in for repairs. A rigid attitude might just be the antithesis of great customer service. Some customers are just straight up NASTY. We’re always dodging around customers.’. … I open up to find not only a Portal mouse pad signed by the Gaben himself, but a copy of the book The Sacrifice with a ton of signatures from Valve employees. Crew told the customer that they would gladly hold the order with the coupon applied; the customer would just have to call to confirm the order (due to the limited supply). This Bad Customer Service Story Takes The Cake. A party of 4 came in last night. Compiled from Ask Reddit. I was so damn excited. Shutterstock 1. They slip the ring onto a sizer - it’s a 5.5. Joshie then decided to melt away some stress with a spa day. Ritz-Carlton is one of those few large companies that is held to high standards from their consumers. Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. These stories from Reddit users prove that working in retail, the food industry or customer service is a hard job-especially when you have to deal with customers as crazy as these. 2018-07-12T14:16:20Z ... We rounded up some of the worst retail horror stories from Reddit. Hot. Hot New Top. Posted by 3 years ago. @mortons showed up at EWR WITH A PORTERHOUSE! These wacky stories … While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! My family can’t thank you enough!”. Sometimes, you need to go even further and extend empathy and a helping hand. After the daughter placed the order for the food, the employee on the phone told her that she didn’t need to worry about the price; the food would be delivered free of charge. And then, invited my kid to dance along. Taking the customer service tone to the front lines, this next example from a Netflix employee is best if you read the full thing for yourself below. Lucas McDaniel, 31, Bloomington, Indiana. This next story comes from a longtime fan of Valve and their highly popular games. As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. And my heart was glad: Glad to be at Trader Joe’s; Glad that these employees were awesome people; Glad that my kid was getting his antsy-ness out in a fun way with positive reinforcement from these adults who will never know how thankful I am for their ability to turn a stressful moment into a fun memory. That’s why Jimyz Automotive deserves an honorable mention on this list. To her surprise, waiting there was the woman on the phone, holding a card and a teddy bear with a hula skirt: Zappos customer service is the stuff of legends. Me: “Ma’am, this ticket can be held for twenty-four hours. Being a good citizen is about more than giving people discounts or refunds when they’ve had bad experiences. “I was still like maybe 20 yards away when I heard the gate agent say, ‘Mr. They base so much of their business on doing things for their customers that most others wouldn’t. 13 retail workers share horror stories that prove the customer isn't always right. One of the most interesting things about Shankman’s story is that he admits that this “stunt” was meant to be out of the ordinary … and that’s completely okay. But when you hear a tale like this, you know a business is truly focused on customer happiness. When he finally regained the ability to chew, his wife took him out. To your dad, this ticket can be as preventative maintenance when wearing hard-soled shoes your Ninjago minifigures like Weapons. 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