Course content includes an overview of quality and quality improvement programs, measures, and data in healthcare organizations. The course provides links to external sites to connect you to the larger "real world" of healthcare organization business processes, business process management, and entrepreneurship. Learn the analytical tools needed to support the efficient and effective delivery of health care. ADU Services in collaboration with Malaysian Maritime Academy (ALAM) developed the world's first web-based Liquefied Natural Gas program designed to assist seafarers and maritime workers effectively and efficiently manage Liquefied Natural Gas Shipping operations. It’s a 12 credit hour program in a flexible hybrid-learning format. In-depth training webinars available as Mp4 downloads cover each section of the exam. td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}Analyzing Operations Processes and Improving Service Operations are required to be completed prior to starting this course. These activities, which are limited to the activities listed in the definition of health care operations, include case management and care coordination and business management and general administrative activities. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Learn more about permitted disclosures for treatment, payment and health care operations. Prominent examples of operations management in healthcare include controlling costs and improving the quality of services provided to patients. The links also serve as resources you can take with you after you complete the course experience. The links also serve as resources you can take with you after you complete the course experience. Visit your learner dashboard to track your progress. The design (submitted as an electronic word processing document in memo format) is an artifact of the course which you can circulate to colleagues or use as the basis for a talk or presentation event. By sharing my information I accept the terms and conditions described in, Identify and quantify the effects of a bottleneck in a fixed process or system and propose strategies to manage bottlenecks, Analyze a service process with variable levels of demand and recommend improvements to reduce processing and wait times, Use statistical process control methods to measure the quality of a process and recommend strategies for improvement, Use the appropriate models and approaches to match levels of inventory with demand, Healthcare Operations Management Certificate from Cornell College of Human Ecology, 40 Professional Development Hours (4 CEUs), Physicians transitioning into a managerial role, Nurses and nurse practitioners taking on management responsibilities, Healthcare policy professionals looking to transition into operations management, Business management professionals/MBA students who wish to specialize in healthcare operations, Customer-facing managers in government agencies. Evaluate components and applications of systems and systems thinking and how they relate to operations management. The total time required for the successful completion of each course is approximately 16 - 24 hours. Have you ever though that healthcare quality could be improved - either where you get health care treatment or where you delivery health care? This modal dialog contains payment options. The design (submitted as an electronic spreadsheet) is an artifact of the course which you can circulate to colleagues or use as the basis for talks or presentations. By the end of the course you will have been exposed to many management ideas, theories and applications. Some students, however, work at a faster pace. Introductory Health Operations Management This course covers essential concepts of operations management in the healthcare sector, and provides students with the theoretical and practical understanding of the challenges healthcare managers face in delivering cost- effective and safe patient services. With healthcare spending in the US exceeding 17% of GDP and growing, improvements in the quality and efficiency of healthcare services are urgently needed. Operations managers apply ideas and knowledge to enhance product quality, improve customer service, increase productivity, manage supply chains, reduce costs, and improve flexibility to meet rapidly changing customer needs. For example, have you thought that there should be an easier way to read your bill or pay your bill? For more information see the link above to locate the contact information for the Chapter Certification Chair in your local area. Healthcare organisations must excel at many things. 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